Refund policy

🛍 Roshna Store – Refund & Return Policy

📦 General Policy

At Roshna Store, customer satisfaction is our priority. We only accept returns or refunds under specific conditions as mentioned below. Please read our policy carefully before placing an order.

✅ Return Eligibility

Returns or refunds are accepted only if:

• The product is defective or damaged upon delivery.

• The product received is different from what was ordered.

• The claim is made within 3 days of delivery.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Sale items or discounted products.

• Unstitched fabrics once they are cut or customized.

• Products damaged due to misuse, washing, or handling errors by the customer.

⏳ Return Request Process

• Customers must contact us within 3 days of receiving the order.

• Provide clear images/videos of the damaged or wrong product.

• Our team will review the request and respond within 2–5 working days.

💰 Refund Processing

• Refunds will be processed after receiving and inspecting the returned product.

• Refunds will be issued via the original payment method or agreed alternative method.

• Processing time for refunds may take 7–14 working days.

🚚 Shipping Charges

• Shipping charges are non-refundable.

• Customers may be responsible for return shipping costs unless the error is from our side.

📞 Contact Us

For refund or return queries, please contact:
📧 Email: fatimmaali007@gmail.com
📱 WhatsApp: 03162544092

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Roshna Store reserves the right to update this policy anytime without prior notice.